One project per purchase
Each consultation covers one described drywall repair or related project. Guidance can cover preparation, repair methods, tools, materials, finishing and texture. Materials, onsite labor and ongoing project supervision are not included.
Response times and scheduling
Email consultations are answered within two business days after both payment and complete project information are received. Business days are Monday–Friday, excluding U.S. federal holidays, using Mountain Time. Phone appointments are arranged by email during Guy’s availability; this is not an immediate or emergency service.
Clarifications and additional reviews
The email plan includes one follow-up clarification email within seven days of Guy’s original response. This explains the advice already given. Reviewing new work, new photos or another repair stage requires an upgrade or additional consultation. Unlimited email or phone support is not included.
Upgrade by paying the difference
For the same project, request an upgrade within 30 days of your original purchase: email to phone, $50; phone to Project Start + Follow-Up, $50; email to Project Start + Follow-Up, $100. Your original phone call counts as the planning call. An upgrade does not restart the 30-day follow-up window.
Email Guy with your consultation reference to arrange the upgrade and payment before additional work begins.
Extra phone time
After your package is used, additional 15-minute phone appointments are $49. Extra assistance must be agreed and paid for in advance. Calls stop at the purchased time unless you and Guy have arranged additional assistance; you will never be charged automatically for overtime.
Cancellations and rescheduling
Cancel before personalized work begins for a full refund. If Guy cannot provide the service, unused services will be refunded. Contact Guy promptly if you need to reschedule. Delays caused by Guy will not shorten your included follow-up period. If you have concerns about delivered guidance, email Guy to discuss a resolution.
What remote advice can tell you
Recommendations rely on the photos and information you provide. A consultation is not an onsite inspection and cannot identify hidden conditions or guarantee an invisible repair or exact texture match. If the information is insufficient, Guy may request more detail or recommend an onsite assessment.
Your information and photos
Your contact details and project information are used to process and provide the consultation. Payments are handled securely by Stripe. Photos are sent by email and will not be published without your permission. Purchasing does not subscribe you to marketing emails. See our privacy information.